Refund policy

30-day returns

If a product is not right for your car, return it within 30 days of delivery in its original condition for a refund. No argument, no restocking fee.

How to start a return

Email kzgroupmik@gmail.com with your order number and the reason. We will confirm the return address and next steps within one business day.

Refunds

Once your return arrives and is inspected we will confirm the outcome. Approved refunds go back to your original payment method within 5-10 business days.

Return postage

Change-of-mind returns: you cover the postage back to us. Faulty, damaged or incorrect items: we cover everything, and you will not be asked to post it back before we resolve it.

Faulty or damaged items

Email your order number and a photo of the issue. We will arrange a replacement or refund at no cost to you, and this does not count against the 30-day window.

What cannot be returned

Items returned used, damaged through misuse, or without proof of purchase. Adhesive products such as bumper guards cannot be returned once fitted, though a faulty one is always covered.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.